Draft, pending legal review. Not yet in force.
This document is a first draft and may change before it takes effect.
Refund policy
Last updated 12 November 2026
Paid plans are not on sale yet. During the private pilot, payment and refund terms are agreed in writing with each pilot customer.
Before online checkout opens, this page will set out:
- How long you have to request a refund after a purchase or renewal.
- How refunds work for monthly, yearly and one-time licences.
- How to cancel a subscription, which will be possible in a few clicks with no retention process.
Payments will be handled by a merchant of record, which will also process refunds.
Questions: [email protected].